![]() Avoid sudden or dramatic changes in your fees. At a minimum, you must inform new customers in writing before you manage their profile and disclose the existence of this fee on customer invoices. If you charge a management fee, you must let end customers know that Business Profile is a service provided at no extra cost. Third parties often charge a management fee for the valuable services they provide, and end customers should know if they’ll be charged these fees. If you have permission to manage or otherwise change the end customer’s account, you must also relinquish and remove those permissions accordingly. Within 7 business days of notice from an end customer, you must provide that client the ability to disassociate the Google Account used to manage their Business Profile from your services and regain exclusive control of it. Your end customer must be given a quick and easy way to discontinue your service. ![]() Third parties must honor ownership requests from business owners within 3-7 days of the ownership request. Businesses have the right to determine whether a partner should have a Co-Owner, Manager, or no access at all. Third parties and authorized representatives should proactively inform businesses about their ownership and management options. In addition to meeting the requirements outlined below, third parties must make reasonable efforts to provide end customers with other relevant information when requested. Therefore, we require all third parties and/or authorized representatives to be transparent with information that affects these decisions. Transparency requirementsįor businesses to fully realize the benefits of being found on Google, they must have the right information to make informed decisions. Go to Transparency requirements for more details.Īfter the account is set up, we encourage you to transfer ownership of the profile to your client. Inform the end customer about how you’ll manage their Business Profile.Ensure that the end customer understands what Google Business Profile is and where their Business Profile data is used.Failure to adhere to these policies may result in a suspension for the profile and/or account. To this end, you must adhere to the following policies. Follow the requirementsĮnd customers have the right to expect third parties to act in a fair, honest, and transparent manner and in accordance with Business Profile policies. " End customers" / "clients" are businesses who enter into a contractual agreement with a third party to manage their business information on Google Business Profile. An online ordering, scheduling, or booking provider.įor individual representatives (such as family members or friends), check these guidelines.DefinitionsĪ " Third party (3P)" is an authorized agency that manages business information on a Business Profile for a business they don’t own. To help maintain positive experiences when businesses use third parties to manage their Business Profile on Google, we have third-party policies.
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